general questions

How can we help you?

Find answers to the most frequently asked questions about Cold Air Inductions products, orders, shipping, and warranty coverage.

For detailed information about shipping, returns, or exchanges, visit our Shipping Policy and Return Policy pages. For personalized support – Contact Us.

ORDERS AND SHIPPING:

Cold Air Inductions is proudly headquartered in Memphis, Michigan, our facility handles testing, manufacturing, and nationwide distribution. We also operate alongside our sister company, Elite Performance Filtration, located in Otisco, Indiana.

We currently ship to the following locations. Shipping rates vary by location. United States: We ship nationwide including Alaska and Hawaii. Canada: Flat-rate shipping is available. Additional custom fees may apple and are the responsibility of the customer. For international customers, please contact us and we'll connect you with one of our authorized dealers who can ship to your region.

We do not ship to P.O. Boxes, APO, or FPO addresses. If you require delivery to a military or postal box, please contact us — we’ll do our best to connect you with a vendor who can assist.

We do not ship internationally or to U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands. If you’re located outside our shipping zones, please contact us for dealer recommendations in your region.

In stock items ship within 1-2 business days (excluding weekends and U.S. holidays). Orders placed during the weekend will ship the following Monday. Once your order ships, you’ll receive tracking information by email. Transit time is typically 3-7 business days from the date of order, depending on your location. Extended lead times will be displayed on the product page or communicated to you after your order is complete.

We'll do our best to accommodate your request before the order is processed. If your order has already shipped and you still wish to cancel, you’ll need to initiate a return. For more information, please refer to our Return Policy.

We'll do our best to accommodate your request before the order is processed. If you need to update your shipping address, please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make the change at no cost. If your order has already shipped, we can reroute the package. A reroute fee will apply. Please note that orders cannot be redirected to California as Cold Air Inductions does not currently sell or ship products to residents of California.

Cold Air Inductions proudly offers a discount for active-duty military, veterans, law enforcement, and first responders as a thank-you for their service. Exclusive Cold Air Inductions promotions are offered periodically. To be notified of upcoming promotions or discount opportunities, join our email list (hyper link) or following us on social media.

We strive to make buying Cold Air Inductions products as easy as possible. We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Link. Select products are also eligible for financing with Affirm.

Yes! We offer free shipping on all orders of $90 or more within the contiguous 48 U.S. states. Please note: Free shipping does not apply to orders shipping to Hawaii, Alaska, or Canada.

USA (Contiguous 48 States): Flat-rate shipping of $7.95 for all orders under $90. Free shipping on all orders $90+. Canada: Flat-rate shipping of $40 USD, most commonly via USPS. Note: Additional customs fees and taxes may apply and are the responsibility of the customer. We reserve the right to select the shipping carrier at our discretion. Hawaii & Alaska: Flat-rate shipping of $80 USD. International & US Territories: We do not ship internationally or to U.S. territories. Please contact us for dealer recommendations in those regions. Please note: We reserve the right to select the shipping carrier that ensures the best service and reliability. Most shipments are sent via UPS Ground or FedEx Ground. Free shipping applies only to the contiguous 48 states.

Yes. For $11.95 we offer optional shipping protection at checkout for added peace of mind. If your order is damaged during transit and you purchased protection, we’ll quickly send a replacement at no extra cost. Shipping protection is available as an add-on in the cart before checkout and covers replacements only. If shipping protection is not selected, you’ll need to file a claim directly with the carrier. Please note that UPS standard coverage is limited to $100 without added insurance.

RETURNS:

Returns are accepted within 30 days of purchase for items that are unused, uninstalled, and in resalable condition. A 15% restocking fee applies to all returns, and items that show signs of installation or damage may not be eligible for a refund. For more information, please refer to our [Return Policy]. I ordered the wrong product. Can I exchange it? Yes. If you ordered the incorrect part, you can initate an exchange through our standard returns process within 30 days of purchase. Our team will help ensure you receive the correct replacement part with proper fitment. Please note that shipping charges are non-refundable, and a restocking fee of 15% may apply.

Refunds are processed within 3-5 business days after we receive your return, and it is inspected by our quality team. All returns are issued to the original payment method used at the time of purchase. Please note: Items that are used, damaged, or not in resaleable condition are not eligible for a refund. If you haven’t received your refund: Contact your card provider - it may take additional time to post. Check with your bank for processing delays. If you’ve done all the above and still haven’t received your refund, please contact us.

Return shipping is the customer’s responsibility. Original shipping charges are non-refundable.

Yes. All returns are subject to a restocking fee of 15% of the item’s original purchase price, excluding any discounts or promotions applied.

No. Returns and exchanges are only accepted within 30 days of the original purchase date. If you believe your issue may be covered under warranty, please review our warranty policy for more information.

INSTALLATION AND MAINTENANCE:

Yes. Our knowledgeable customer support team can assist before, during, and after installation and is always available to provide guidance. While we don’t offer installation services, all of our systems are designed for DIY enthusiasts using basic tools. To make installation simple, every cold air intake kit includes printed instructions and step‑by‑step installation videos are available on our YouTube channel for added guidance.

Most systems can be installed in under an hour using basic hand tools. To make installation simple, every cold air intake kit includes printed instructions, and step‑by‑step installation videos are available on our YouTube channel for added guidance.

No. Our cold air intake systems are designed to integrate with your vehicle’s OEM setup, so no aftermarket tune is required. Each system is designed to deliver improved airflow and performance right out of the box.

Maximize the life and performance of your Cold Air Inductions oiled air filter using a CAI recharge kit. For step-by-step guidance, we offer both a detailed installation video and a downloadable PDF instruction guide [here].

Replacement parts that wear out over time are available for purchase directly from Cold Air Inductions. These parts are not listed or available through our website. Using manufacturer replacement parts ensures proper fit, performance, and helps maintain your warranty coverage. For assistance with ordering a replacement part, please contact our Support Team. Please note that items replaced due to normal wear and tear are not covered under warranty unless there is a material defect or defect in workmanship attributable to Cold Air Inductions, Inc.

PRODUCTS AND WARRANTY:

Most Cold Air Inductions products are not CARB compliant and are not legal for sale or use in California or states that follow CARB emission standards. Compliance status is listed in the “Notes / Compliance” section of each product page.

Cold Air Inductions intake systems deliver proven performance gains, sharper throttle response, cooler air temps, and a deeper intake sound. Bolt‑on design. Lifetime protection. Made in the USA.

Yes. Cold Air Inductions, Inc. offers a lifetime warranty on all Cold Air Intake systems, guaranteeing they are free from defects in materials and workmanship for the life of the product. Register your product and see full details on our warranty policy [here].

No. Under U.S. law (Magnuson-Moss Warranty Act), a vehicle manufacturer cannot void or deny warranty coverage due to the use of an aftermarket part. To deny coverage, the manufacturer must prove that the aftermarket part directly caused the issue requiring repair. Note: Extended warranties, also known as service contracts, are not governed by the Magnuson-Moss Warranty Act. Consult your provider for complete coverage information

Designed for superior engine protection to meet ISO 5011 standards, our filters feature six layers of interwoven oiled cotton pleating capable of capturing particles as small as 5 microns.

Verify fitment by using our “Search by Vehicle” filter at the top of the website. Fitment details are also listed on each individual product page. If you’re unsure, please contact for assistance. If we don’t currently offer fitment for your vehicle, we encourage you to reach out. Your request will be forwarded to our engineering team for consideration in future product development.

If you have additional questions, our team is committed to providing the support you need. Feel free to contact us.